TERMS AND CONDITIONS OF JUMP A LOT APS
General information
Jump A Lot ApS
Øbeningvej 3-7
6230 No. Hostrup
CVR no .: 40375503
Phone: 74669070
E-mail: kontakt@jumpalot.dk
PAYMENT
Jump A Lot ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT.
DELIVERY OF TICKETS AND 10-TRIP PASSES
Jump A Lot ApS aims to send an SMS within 10 minutes
After purchase, you will receive an SMS with instructions on how to get your tickets.
DELIVERY OF SUMMER PASSES
The summer pass can either be sent by mail for a fee, or picked up in person at Jump-A-Lot.
SUMMER PASS
Summer passes are non-refundable and non-exchangeable.
Summer passes are not covered by the general 14-day right of withdrawal. This follows from the Danish Consumer Contracts Act, section 18, subsection 2, clause 12.
When purchasing a Summer Pass, the terms and conditions below are considered accepted. Please read these terms and conditions carefully before purchasing the Summer Pass.
A summer pass gives access to Jump A Lot's normal opening hours during the period 28/06 – 28/09 2025. See more at www.jumpalot.dk
A summer pass is personal and may not be transferred. The cardholder is responsible for ensuring that the summer pass is not used improperly. If the summer pass is used by someone other than the cardholder, this will result in the pass being revoked. The summer pass will not be returned after revocation, and the payment for the summer pass will not be refunded in whole or in part.
If the cardholder loses their summer pass, Jump-A-Lot must be contacted immediately, after which the summer pass will be blocked and a new one will be issued for an administration fee of DKK 35.
Jump-A-Lot reserves the right to revoke a summer pass without notice if the cardholder has acted fraudulently or improperly in or towards Jump-A-Lot, or has exhibited unacceptable behavior towards other guests, employees or equipment in Jump-A-Lot.
The summer pass is binding and cannot be cancelled or refunded during the validity period.
Information you provide when purchasing the Summer Pass is treated confidentially and will not be passed on to other companies.
Warranty
Complaints do not apply to ticket purchases
Reimbursement
In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of return / right of cancellation
As these are tickets for an event, we do not offer the right of cancellation or return
Refund
If you regret your purchase, you will of course get the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
By using the right of withdrawal, all payments received from you, including delivery costs (excluding any additional costs arising from your choice of delivery other than the cheapest standard delivery method we offer), will be refunded without undue delay and within 14 days of the date, where we have received notice of your decision to use the right of withdrawal. Repayment will be made with the same payment method that you used in the original transaction, unless you have explicitly agreed otherwise.
We can withhold the amount refund until we have received the item, unless you have provided documentation before returning it.
How to file a complaint
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards.
Link: Complaints portal for Nævnenes Hus
If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: kontakt@jumpalot.dk
